Legal & Compliance

Privacy Policy

Effective Date: September 12, 2026. This policy describes our protocols regarding data processing, AI transcription security, and information management.

1. Overview and Scope

Gramala Info is committed to protecting your personal information and respecting your privacy. This Privacy Policy details how we collect, store, process, and safeguard information when you access our AI-powered conversation note-taking application, software extensions, web platform, and related analytical services. By utilizing our platform, you acknowledge the terms outlined herein.

2. Information We Process

To provide real-time audio transcription, speaker diarization, executive summaries, and action item synchronization, we process specific categories of data:

  • Account Information: Full name, business email address, organization name, and authentication credentials.
  • Audio and Dialogue Records: Live audio streams, recorded conversation data, speaker attribution tags, and generated transcript summaries processed strictly per your session settings.
  • Technical & Usage Metadata: IP addresses, browser specifications, operating system versions, meeting client integrations, and performance telemetry.
  • Integration Tokens: Authentication authorization tokens required to deliver notes and tasks to your connected calendar, CRM, or document workspace tools.

3. How We Use Collected Data

We utilize the collected information strictly for legitimate operational and product delivery purposes, including:

  • Generating structured conversation summaries, multi-party dialogue logs, and automated task items.
  • Maintaining, securing, and optimizing the operational performance of our speech recognition models.
  • Providing customer assistance, technical troubleshooting, and critical service notifications.
  • Ensuring system security, fraud detection, and adherence to relevant legal requirements.

4. AI Processing & Model Training Protection

Your meeting transcripts and conversational logs remain your exclusive property. Gramala Info does not sell customer audio data or dialogue transcripts. Customer conversational content processed through enterprise accounts is not utilized to train public machine learning foundational models without explicit, documented corporate authorization.

5. Data Sharing and Third-Party Disclosures

We do not trade, sell, or rent your personal data. Disclosures are limited strictly to the following scenarios:

  • Authorized Service Providers: Cloud infrastructure hosts, enterprise data processing centers, and integration partners operating under strict confidentiality and security agreements.
  • Legal Compliance: Instances where disclosure is strictly mandated by lawful judicial subpoenas, government inquiries, or applicable regulations.
  • Business Transfers: Corporate reorganizations, mergers, or acquisitions where user data assets are transferred subject to standard confidentiality protections.

6. Data Security and Retention Standards

We implement multi-layered administrative, technical, and physical security safeguards to prevent unauthorized data access, modification, or exposure. All audio streams and conversational transcripts are encrypted using modern cryptographic standards both in transit (TLS 1.3) and at rest (AES-256). We retain user data only for as long as necessary to deliver services, maintain active accounts, or comply with statutory retention requirements.

7. User Rights and Data Control

Depending on your jurisdiction, you possess distinct legal rights regarding your personal records, including:

  • The right to request access to the personal data we store about you.
  • The right to rectify inaccurate, incomplete, or outdated information.
  • The right to request permanent deletion of your account, transcripts, and voice logs.
  • The right to export your conversation records in standard machine-readable formats.
  • The right to restrict or object to specific processing activities.

8. Cookies and Session Storage

Our web dashboard utilizes functional session cookies and essential tokens to maintain secure user authentication, save workspace preferences, and analyze interface responsiveness. You may configure your browser to decline non-essential cookies, though certain software features may require essential cookies for proper execution.

9. Policy Updates

Gramala Info reserves the right to revise this Privacy Policy periodically to reflect technological advancements, operational changes, or statutory regulations. Any revisions will be published on this page with an updated effective date. Continued use of our software after updates indicates acceptance of the revised terms.

10. Inquiries and Contact Details

If you have questions, privacy inquiries, or requests regarding data deletion, please contact our data compliance team through our official communication channels or visit our dedicated support desk.